Navigating the Home Warranty Claims Process
Presented By:
Dawn McNulty

First American Home Warranty
August 26, 2025
9:00 AM Eastern Time
Serenity Realty
1575 Henthorne Dr
Maumee, OH 43537
1.00 Real Estate Continuing Education Credit Hours
Approved State(s): OH
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This course is designed to provide real estate professionals with a solid foundation in understanding and navigating the process of home warranty claims. This course will cover essential concepts, guidelines, and best practices related to home warranty coverage and claims, enabling agents to better serve their clients and effectively manage potential issues that may arise during the home buying or selling process.

Course Details
Learning Objectives

By the end of this course, participants will be able to:

  • Understand the fundamentals of home warranty coverage and its importance in real estate transactions.
  • Explain the key terms, definitions, and types of home warranties available.
  • Recognize the limitations, exclusions, and deductibles associated with home warranty policies.
  • Comprehend the process of filing a home warranty claim and the necessary documentation required.
  • Analyze the responsibilities and obligations of the parties involved in a home warranty claim, including the homeowner, real estate agent, and warranty company.
  • Develop strategies for effectively communicating with clients regarding home warranty claims.
  • Apply techniques for managing client expectations and addressing potential challenges or disputes during the claims process.
  • Understand the implications of home warranty claims on real estate transactions, including disclosure requirements and negotiations.
Education Credits
Real Estate Continuing Education (Ohio) 
1.00 Real Estate Continuing Education Credit Hours
Price: FREE (No Fee)

Having fully met the requirements of the Ohio Division of Real Estate and Professional Licensing, the following course approval has been granted. Provider Approval: RECE.2014001204. Course Approval: L365006503E 25.
Contact Us
Education Provider

Preferred Systems, Inc.
1001 State Street, Suite 1400
Erie, PA 16501
Phone: 888.455.7437
info@preferrededucation.com
www.preferrededucation.com
Instructor

Dawn McNulty
First American Home Warranty

Toledo, OH
dweinbrecht@firstam.com
www.firstam.com
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